Refund policy

Our approach
Because NXG products are ingestible, opened or used items cannot be returned. This is a food-safety standard, not an inconvenience we take lightly.

Damaged or defective products
If your order arrives damaged, or there's a genuine quality or manufacturing defect, contact us within 48 hours of delivery at neutranexglobal@gmail.com with photos and videos of the package, the product, the shipping label, and the invoice. We'll replace it or issue a refund.

Wrong or missing items
If you've received the wrong product, or something's missing from your order, reach out within 48 hours of delivery at neutranexglobal@gmail.com with photos of the package and its contents. We'll make it right with a replacement or refund.

What we don't accept
"It doesn't suit me" returns: every body responds differently, and that's the nature of natural, whole-ingredient supplements. We're always happy to help with correct usage or point you to the right product.
Opened or used products: for food-safety reasons, we cannot accept returns on any product once it's been opened.

How refunds work
Once approved, refunds are processed to your original payment method within 5–7 business days.